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Company Guarantee

For more than 20 years Spaceshots has offered a CUSTOMER SATISFACTION GUARANTEE - if you're not completely satisfied with your purchase, you can return the item. Spaceshots is noted for quality workmanship and products that provide years of enjoyment. We want you to be completely satisfied with your purchase!
If you are returning your merchandise by mail, please follow the procedure outlined below to ensure we process the return according to your wishes. Please keep the packing slip that you receive with your shipment. Upon receiving your order, please inspect all merchandise for any defects. We will gladly provide you with an exchange or a credit (for the merchandise amount only). Your satisfaction is important to us. We appreciate your business and referrals. Unfortunately, this does exclude all special orders (including Astrophotographs), custom images, licensing and software/video products.

Return Policy

The majority of our unframed posters and art prints are carefully packed in sturdy tubes and or boxes and shipped via a certified parcel carrier. Smaller items are shipped flat in sturdy packaging. All items are padded with paper packaging materials. If you receive an item that has been damaged during shipping or if we have made an error, please do not return it. Please notify us immediately and we will arrange for a pick-up. If you have a chance to refuse delivery of an item you would like to return, you are encouraged to do so, but please notify us of the refusal by wither calling 1-800-272-2779 or e-mail at support@spaceshots.com.

Returns: Please note we do not pay for shipping a return to our warehouse nor reimburse for shipping costs. Spaceshots will not accept C.O.D.'s for returned items. Refunds and credits will be issued for returned items within 30 days of receiving any merchandise from Spaceshots. Please notify us of all returns before you send any items back as we cannot be responsible for unsolicited returns. When returning an order we need the following information: Original Invoice number (if possible) Your name and telephone number along with the area code - this is your customer number. Item being returned or exchanged and your reason for the return or exchange. Please use a shipping method that is traceable for all returns valued over $50.00. Please insure all returns. We suggest Fed EX, UPS, and USPS.

Please note: SHIPPING CHARGES WILL NOT BE CREDITED.
We cannot accept the following returns:
• Any order returned more than 30 days after it was received
• Any damaged or non-resalable product
• Any opened Software, CD-ROMs, or Videos
• Any custom Astrophotographs
• Any custom image outputs
Please ship your package by insured parcel post or UPS ground to:

Spaceshots, Inc.
26943 Ruether Ave, Unit N
Santa Clarita, CA 91351

If you no longer have the packing slip that accompanied your order, please include a note specifying your name, shipping address (including zip code), reason for return, and if you would like an exchange, replacement or refund.

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